Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 3-5 business days depending on your location.
What is your return policy for watches?
We offer a 14-day return period for all unworn timepieces in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Do your watches come with a warranty?
Yes, all Time Factors watches are covered by a 24-month international warranty that protects against manufacturing defects and movement issues.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Are your timepieces water-resistant?
Water resistance varies by model. Please refer to the specific product description for the ATM rating. We recommend avoiding steam and hot water to preserve the seals.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.